FAQ

Frequently Asked Questions (FAQ)

 

Joining RewardPay is free, quick, easy and obligation free. Just click on the sign up button at the top right of the homepage, you will need to add your ABN, business name, address etc , your email and mobile number , it should take 5 minutes at most.

Any Australian business with an ABN.

RewardPay only accepts Australian issued American Express cards, although you can use a personal or business Amex card.

No your suppliers will not need to do anything. They will receive payment directly to their bank account as usual.

You need suppliers ABN, Bank Account Number and BSB, plus an EFT reference relating to the invoice being paid.

ATO – to make an ATO payment you will set up the ATO as your payee. You will need their ABN (reserve bank of Australia ABN), their bank account number and BSB details (Google direct credit ATO).

Once you have set them up as a payee you enter the amount owing, EFT reference provided to you by the ATO and your credit card details. If your payment is finalised on the RewardPay portal by 5pm AEST/ADST business days, the payment will be paid out by RewardPay the next business day but may not show receipt until the following day. Please give yourself extra time if making a payment with a specific deadline i.e. ATO or Superannuation. We recommend leaving 3 to 4 business days.

To make a Super payment you set up your clearing house as your payee (not the individual super funds). You will need to have your clearing house ABN, BSB, bank account number and relevant EFT reference ready and make one single payment to them. The clearing house will then distribute the funds to the individual super funds for you. (if under 20 employees and under $10mm turnover you can use the ATO super stream clearing house for free). If your payment is finalised on the RewardPay portal by 5pm AEST/ADST, the payment will be paid out by RewardPay the next business day but may not show receipt until the the following day. Please give yourself extra time if making a payment with a specific deadline i.e. ATO or Superannuation. We recommend leaving 3 to 4 business days.

If your payment is finalised on the RewardPay portal by 5pm AEST/ADST, the payment will be paid out by RewardPay the next business day but may not appear in your suppliers account until the following day. Please give yourself extra time if making a payment with a specific deadline i.e. ATO or Superannuation.

There are no set-up charges to use RewardPay. You will be charged 2.4% + GST for each transaction which equates for most business customers as 1.68% after tax deductions and GST claims. You will receive the Membership Rewards Points relating to your Amex card used, for example an Amex Business Explorer card will give 2 Membership Rewards Points per $ spent.

No these payments will be considered as a standard transaction.

No RewardPay does not store any credit card details. This reduces the risk of credit card fraud.